We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cardsandchords@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cardsandchords@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Untracked Shipping Items
c&c gamebridge does not claim resposiblity for lost untracked packages. We have several options for shipping with tracking available at checkout.
Pre-orders
Preorders must be paid in full for at time of purchase.
Preorders cannot be cancelled within 7 days of release. You may request a cancellation of a preorder by contacting us. We will credit the return to your original method of payment. Preorder cancellations are subject to a $20 restock fee.
Card Singles
All sales are final on TCG single sales, instore and online. NO returns. NO exceptions.
Tournaments
Tournament fees will not be refunded less than seven days before the start of the event.
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